All of our most frequently asked questions answered below. Don't see the answer to your question? Send us an email at email@example.com and one of our Fairies will get back to you!
Are your stickers and suncatchers waterproof? Can I put them on my car?
Yes! All of our stickers and decals are vinyl, not paper. That means they're all water resistant, dish washer safe, and weather resistant! They're great to decorate water bottles, laptops, cars, and windows. For suncatchers, we recommend placing them on a window surface that is able to "catch" sunlight. Suncatchers capture the sun rays to reflect or refract sunlight into rainbows. Placing them on a glass window will be best to enjoy all the beautiful rainbows it has to offer! We recommend thoroughly cleaning the spot then letting it air dry before putting the sticker or suncatcher on to minimize the hand oils or dust that may reduce stickiness.
Can I restick the stickers and suncatchers? Would it leave a residue?
Yes, you should be able to peel and restock our stickers and suncatchers. Be very careful and peel slowly! Neither should leave a residue, but it really depends on how long you've had it on. If there is some residue, you can use a bit of rubbing alcohol or Goo Be Gone to wipe it off.
Can I personalize, add a word, or change the color to the sticker?
Right now, we can't modify any of our sticker designs. We partner with a professional printing workshop with big, fancy printing machines so we can give you the highest vinyl sticker quality. This means we can't print just one sticker. :( We hope to be able to change that in the future!
I have a sticker idea, can you make it? Do you take custom orders?
We love hearing ideas! It's our goal to have as many designs as possible for all the movies in the entire Disney/ Pixar/ Marvel universe. It's a lofty goal, but we're working on it and we welcome all suggestions! The more requests a character or movie has, the higher it goes on my "List" to design. While we can take suggestions, we can't take any custom orders on stickers because we partner with a professional printing workshop with big, fancy printing machines. This means we can't print just one custom-made design.
Do you have Free Shipping?
Yes! Our stickers, suncatchers, and prints always ship free via untracked USPS First Class letter mail. For everything else and all orders over $35, we offer free shipping within the continental US via tracked USPS First Class or Priority Mail.
Do you have International Shipping? How much is it?
We do have an international shipping option. You will be able to see the estimated shipping costs once you have the items you wish to purchase in your cart. Due to the volume of lost international orders, we now use tracked USPS shipping for everything- yes, that includes sticker orders that use an envelope. To help with shipping costs, we recommend searching for package consolidation companies that service your area, combining your order with a friend, or saving up to place one large order.
Where are you located? Can I come pick up?
We are located in Jacksonville, Florida! If you are local and would like to pick up, send us a message with your order and we can schedule a Pick Up day once your order is ready and completed. Our Pick Ups can be contact-free upon request! We'll message you once your order is ready for pick up. Once you get that notification, text me your ETA. We can arrange to leave your order at our door or if you pick up during our business hours, we can hand it to you directly.
My package tracking says "Delivered" but it's not here!
We see this happen frequently, and usually, the post office either scanned the package early or got stacked in the incorrect piles. Most of the time, it usually shows up in a week! We recommend waiting at least 1 week to give a chance for your mail carrier to deliver it safely. For most sticker, prints, or suncatcher orders under ~$50, we use untracked, regular USPS envelope mail. We use a 4"x6" or 5"x7" envelope and sometimes our smaller-than-normal-sized envelope gets hidden in a big stack of mail. We recommend keeping an eye out and shaking through those big advertisement mailers in case it was stuck in between those. If it doesn’t show up in one week, let us know and we will try our best to help.
Where's my order? When is it shipping?
Sticker, suncatcher, and print orders ship out within 3-7 business days. Handmade items ship out in 3 weeks. We ship out all magic mail in the order we receive them, so keep that in mind if you need an item before a certain time. We are a small team of Fairies working around the clock, nonstop all days of the week! Our Fairy team is here 5 days a week, my sister works 6 days a week while Lenny and I work all 7 days to get orders made and packed. We hope you understand any delays we might run into; we are really trying our best!
How long does it take for my order to arrive?
All of our packages ship out via USPS. We are located in Florida, so depending on where you live, USPS can take anywhere from 2-5 business days in normal situations. We do see some packages take a little longer, up to 7 or even 10 days. It all depends on the county you live in and the post office servicing your area.
How do I track my order? Can I add tracking to my order?
By default, our sticker orders do not have USPS tracking included. All keychain or handmade orders are shipped via First Class or Priority Mail and will have USPS tracking included. If you would like to upgrade your shipping, you may do that on the checkout page!
Can I change my address or modify my existing order?
Yes! We can modify things like a different color request on a handmade item or change your address. Send us a message or email at firstname.lastname@example.org with your order number and let us know what we can help you with.
Can I add items to my existing order?
To keep you safe, we do not store or keep any of your payment methods- ever! That means we can't change or charge your account for any additional items to add to your order. You will have to place a second, separate order for that item instead. If you send us a message afterwards, we can ship them together best we can.
I placed multiple orders, can I combine them to ship together?
Send us a message with your order numbers and we will try our best to combine multiple orders. It's not a guarantee because we have different Shipping Fairies packing different orders. Sometimes we flutter around so fast, it's hard to keep track of everything. We'd rather be confident you receive your orders rather than risking the possibility of a mix up!
How do I replace or refund my order?
Oh no! If we made a mistake on your order or something arrived broken during mail transit, please email us at email@example.com with a photo and a quick message of what went wrong. Our awesome Fix-It Fairies (haha, get it? Like Fix-It Felix from Wreck It Ralph!) will do their best to help and assist.
Do you have a code I can use?
Absolutely! We have a special "Sticker15" discount we offer on all orders over $15. Enter the code "STICKER15" into the discount code field during checkout. The sticker that is the our freebie gift to you will be automatically discounted at checkout.
When do you restock? We announce all our restocks on Instagram @Fairytaledust. In general, we restock on Saturdays 12pm PST. The specifics and design we are doing will be announced on Instagram! I missed the restock time.
Will this item restock again?
Yes, keep checking our Instagram @Fairytaledust for announcements! All restocks are on a rotating schedule each month, so they will be back even if you missed out this time. I recommend checking out with Apple Pay, PayPal, Amazon Pay, or Google Pay for the fastest check out process. Please keep in mind that just because an item is in your cart, it does not guarantee that you will get it. You must get to the checkout confirmation page!
Can I place a pre-order for an out-of-stock item?
Currently, we do not accept pre-orders to reserve any of our handmade items in order to keep it fair for everyone. All items are on a first come, first serve basis. Follow us for restock announcements on our Instagram!
Can I buy in bulk?
Yup! We do have minimum quantity requirements and a minimum time requirement to give us adequate time to prep. Please contact us at firstname.lastname@example.org with all the details and we can see whether or not we can accommodate your order! I don't see the answer to my question. How do I reach you? For anything, you can always reach us at email@example.com. :)